Terms of Service

1. Service Description

HD Memories is an AI-powered video restoration service. We use advanced generative AI technology to enhance, upscale, deinterlace, and interpolate video files submitted by our users.

The service is provided on a best-effort basis. The quality of restoration depends on the source material, and results may vary. We do not guarantee a specific visual outcome.

2. Account Registration

You must create an account to use the service. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

You must provide a valid email address. We reserve the right to suspend accounts using invalid or temporary email addresses.

3. Billing & Payments

Creating an account is free. You pay only for the processing time used to restore your videos, billed at a per-minute rate displayed before you approve each job.

Before processing begins, you will see an estimated cost and must explicitly approve it. A temporary hold of approximately 20% above the estimate is authorized to cover processing variations. You are charged only for actual processing time.

Payments are processed securely through Stripe. We do not store your credit card information on our servers.

If a job fails due to a system error, you will be refunded in full. Refunds for quality dissatisfaction are handled on a case-by-case basis.

A minimum charge of €0.50 applies per video.

4. Data Retention & Deletion

All uploaded source files, intermediate files, and processed output files are retained for 90 days from the date of completion. After this period, files are automatically and permanently deleted.

You will receive email reminders before your files expire. It is your responsibility to download your restored videos within the retention period.

If a video preview is not approved within 14 days of generation, both the preview and the source file will be automatically deleted.

5. Intellectual Property

You retain full ownership of your video content. By uploading, you grant HD Memories a limited license to process your content solely for the purpose of providing the service.

We do not claim any rights to your content and will never share, sell, or use your videos for any purpose other than the restoration service you requested.

6. Limitation of Liability

HD Memories is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, specific processing times, or any particular visual quality result.

Our total liability for any claim arising from the use of the service is limited to the amount you paid for the specific job in question.

7. Account Termination

You may delete your account at any time. Upon deletion, all associated files and data will be permanently removed.

We reserve the right to suspend or terminate accounts that violate these terms or our Acceptable Use Policy, with or without notice.

8. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of Finland. Any disputes shall be resolved in the courts of Helsinki, Finland.

10. Contact

For questions about these terms, contact us at [email protected].